~Frequently Asked Questions~
Do I Have To Sign Up With Apartments.com?
Yes. All Guarantors must submit rental applications through this third-party site. If applicant is accepted, rents will be digitally invoiced through this account for the duration of your Lease. Tenants and guarantors are invited to connect with us as tenants on apartments.com once an application is approved. Paper cheques or wires for rent payments are not accepted. Digitizing this process makes paying the rent much more efficient for all parties. It saves time and trees!
Why is the Lease Term Different on Apartments.com?
The Lease Term shown on apartments.com will always reflect that it starts 1 month prior to what is written in the lease. This is done intentionally for billing purposes. You are invoiced in advance for the upcoming month. So for example, if your term starts June 1st, your rent for June would be due by May 21st. You would not pay rent in the last month of your lease, but the month prior for the final month.
What Are the Lease Term Dates?
Our standard Lease Agreement runs one full academic year, 12 months from June 1st to May 31st. We do offer long-term leases on our properties. In certain situations, we may consider short-term leases by request.
When Can I Pick Up My Keys?
Prior to your move-in day you are required to schedule a Home Orientation meeting. This meeting is helpful for anyone who has not owned or rented a Home before. We will walk you through the basic systems and operations of the house and provide tips to a comfortable tenancy.
As most of our units come fully furnished, you only need to bring your mattress, linens and kitchenware. For the above reasons, keys are made available for pickup at or after 12:00pm on the start date of your lease agreement.
What Is Included in My Rent?
Most of our rentals include partial utilities. Please refer to the tab labeled 'All Properties' at the top of the page and select the location of interest for full listing details as they differ from unit to unit.
When Is My Rent Due?
Rent for the upcoming month is invoiced 7 days in advance, on the 14th and due no later than 5pm on the 21st of each month.
Please keep in mind Apartments.com's payment processing time.**
If a renter pays with their checking account, Apartments.com processes payment in 3-5 business days. If a renter is paying with a credit, debit, or prepaid card, those payments take 2-3 business days to deposit to landlords account and need to be scheduled in advance to arrive to landlord on time by the 21st. Renters pay a 2.75% transaction fee to pay with their card using this method.
We do not charge late fees, however if you are consistently late or rent has not been received 9 days+ past the 21st, we can begin the eviction process.
What Are Your Policies?
Providing you with comfortable stay is a top priority of ours.
To eliminate risk of allergens or other illnesses carried by pets, we cannot allow animals at our furnished homes under any circumstances.
For similar health and safety reasons, we guarantee Smoke-Free environments to all our residents.
Is There A Guest Policy?
Yes. Per The Town of Mansfield regulations, a guest is deemed 'an occupant' if they spend more than 2 consecutive nights or 3 days at the property.
Is Subletting Allowed?
No, subletting is not allowed without written landlord permission. The Town of Mansfield zoning ordinance dictates how many tenants can live in one unit at any given time. If you plan to spend time away from home write to us and let us know. We will adjust your utilities accordingly to minimize any potential holding costs.